Shipping & Delivery Policy

Shipping & Delivery Policy – nattiot.in

Last updated: 20/01/2026 

1.        Order processing times

 Orders are processed on business days only Monday to Friday, excluding public holidays.

Most orders are prepared and handed over to the courier within 2 business days after payment confirmation.

During peak periods (sales, festive seasons), processing times may be slightly longer; we will do our best to inform you of any significant delay.

 2.        Shipping areas and carriers

 We currently ship to [all states in India / selected states only: list if needed].

Orders are delivered via our trusted logistics partners : 

If your pincode is not serviceable by our usual partners, we will contact you to find an alternative solution or cancel and refund your order.

 3.        Shipping options, fees and delivery times

 Shipping fees and estimated delivery times are displayed at checkout and may vary depending on your location and order value.

Typical delivery estimates from the date of dispatch:

Standard shipping (India): 3–7 business days for most metro and major cities.

Non‑metro / remote areas: delivery may take 5–10 business days.

These time frames are estimates only; delays may occur due to courier operations, weather, strikes, peak season or other factors beyond our control.

Shipping fees:

Standard shipping fee: ₹690 per order, unless otherwise indicated.

Free shipping: we offer free standard shipping for orders above ₹5000 (after discounts, before tax/shipping), where applicable.

4.        Cash on Delivery (COD)

 We currently do not offer Cash on Delivery (COD). All orders must be prepaid via our secure online payment methods.

 5.        Order tracking

 Once your order has been shipped, you will receive a shipping confirmation email with the tracking number and the link to follow your parcel.

 Tracking information may take up to 24 hours to update after dispatch.

6.        Delivery attempts and undeliverable packages

 Our courier partners usually make [1–3 delivery attempts]. If you are unavailable, they may contact you by phone or SMS.

 If the parcel is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept the parcel, we may:

·      Refund the order minus shipping and return costs, or

·      Reship the order after receiving confirmation and payment of additional shipping charges.

 7.        Damaged parcels and missing items

 Please check your parcel upon delivery.

If the parcel appears damaged or tampered with, you are encouraged to refuse delivery and inform us immediately at support@nattiot.in with your order number.

If you notice any damage to the product or missing items after opening the parcel, please contact us within 48 hours with clear photos and a description of the issue.

We will review your case and, where applicable, offer a replacement, refund or other appropriate solution according to our Returns & Refunds Policy.

 8.        International shipping

 We currently do not ship internationally.

 9.        Changes to this Shipping & Delivery Policy

 We may update this Shipping & Delivery Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. We recommend that you review this page regularly to stay informed.

 10.  Contact us

 If you have any questions about shipping or delivery, you can contact us at:

NATTIOT INDIA PRIVATE LIMITED – Customer Care

Email: support@nattiot.in

Phone / WhatsApp: +91 96676 98689

Address: PLOT NO 117 SECTOR-25, PART-II, HUDA, Panipat, Panipat, Panipat- 132103, Haryana

 

 

On Shopify, you can paste this text into Settings → Policies → Shipping policy, then adjust wording to match your actual carriers, service areas and free‑shipping thresholds.

For over a decade now, we have chosen to prioritize partnerships with small suppliers, with the goal of building a story together and evolving hand in hand with them, but also establishing a real relationship of trust. 

Wishing to minimize our environmental impact as much as possible, we have supported them through the OEKO-TEX certification process. Aware of the technical and financial difficulties but convinced that obtaining this label is essential to move towards ever more eco-responsible commerce. Now, the vast majority of our suppliers are OEKO-TEX certified and our range of certified products continues to grow and develop. 

Today, we continue to commit ourselves, to seek new partnerships to expand our offerings and thus provide you with the product you dream of, which fully corresponds to your needs, principles, and values. 

It is a constant and particularly stimulating challenge for us to continually bring you new supports, qualities, materials, and know-how. 

Passionate about creation, our collections have been the result of long research and a reflection of a constant desire for renewal for about ten years now. 

Also, by pushing our limits to offer you the best while respecting our values, we proudly claim to offer you products that guarantee comfort, trust, and creativity, all while respecting the environment and which, we hope, will bring you full satisfaction. 

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